Uber has released new data ranking UK cities by average rider rating, highlighting where passengers are considered the most courteous — and the worst behaved.
The figures were first reported by The Independent, which analysed Uber’s top and bottom-scoring locations across the country.
According to The Independent, here are the cities with the highest average rider ratings:
- 1. Belfast – 4.91
- 2. Cambridge – 4.89
- =3. Oxford – 4.88
- =3. Merseyside – 4.88
- 5. Cardiff – 4.86
And the cities with the lowest average ratings:
- 1. Bristol – 4.73
- 2. London – 4.75
- 3. Birmingham – 4.79
- 4. Leicester – 4.81
- 5. Manchester – 4.82
Uber also reminded riders of the most common behaviours that lead to lower scores — including being late, changing destinations mid-journey, eating in the vehicle, and being disrespectful.
This guidance was noted in The Independent’s report, which highlighted why some regions consistently score lower than others.
DM News Commentary
This ranking offers a fascinating look at regional behaviour patterns across the UK’s ride-hail market.
The biggest surprise is that London — one of the world’s busiest Uber cities — ranks second worst, just ahead of Bristol. Drivers in the capital often report a tougher environment: heavy traffic, rushed passengers, high stress and last-minute changes. It’s no shock that ratings reflect the intensity of the city.
Merseyside standing joint-third among the highest-rated areas will stand out to many local drivers too. With an impressive 4.88 average, it suggests riders in the region generally show a higher level of courtesy and predictability — something every driver appreciates on long shifts.
For operators and fleet owners, these insights highlight the importance of localised service expectations. Driver preparation, messaging to passengers, and even regional onboarding advice can all be tailored using data like this.
Ultimately, the smoother the relationship between rider and driver, the better the experience for everyone — and these numbers show exactly where the UK is winning or struggling.
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