Private hire operator Veezu is set to roll out major changes across its network in Wigan, which will directly affect drivers’ earnings. From 1 September 2025, a new Weekly Access Fee (WAF) structure will be introduced, alongside a higher booking fee.
New Commission Model: Rewarding High Acceptance Rates
Under the revised system, drivers will pay different commission rates depending on their acceptance rate:
- Drivers with over 85% acceptance rate will pay 18% commission, capped at £110 per week.
- Drivers with under 85% acceptance rate will pay a higher 25% commission, capped at £145 per week.
This means that drivers who “cherry pick” jobs – by rejecting too many bookings – will now face higher charges. Veezu says this model is designed to reward drivers who accept more jobs, particularly those working full time and covering less popular runs.
However, not all drivers are happy. One driver told DM News:
“The lower commission sounds good on paper, but with Veezu Wigan recently cutting the per-mile rate, it feels like we’re not really better off. The new settle payments are almost the same as what we already pay – it’s just repackaged.”
Booking Fee Doubles
Another major change is the booking fee, which will rise from 7.5p to 15p per job. This additional charge will be shown on weekly WAF sheets.
Veezu Wigan: Lower Passenger Fares
Back in July 2025, Veezu Wigan also cut its per-mile passenger rates, reducing the starting fare by 50p across all tariffs. The company said this move was made to stay competitive with private hire firms, hackneys, and ride-hailing apps, while boosting bookings through cheaper fares.
Veezu promised drivers that the lower fares, combined with increased marketing investment and the WAF changes, would help to maintain earnings. The operator also committed over £100,000 in booking discounts in the Wigan area to encourage passenger demand.
Mixed Reactions from Drivers
The changes have divided opinion among drivers. Some welcome the move to penalise cherry picking, arguing that it keeps the service more reliable for passengers. Others believe that with lower fares and a higher settle, the new structure makes little difference to their take-home pay.
For now, drivers will have to adapt to the new system, with many keeping a close eye on whether passenger numbers – and their weekly earnings – increase as Veezu predicts.
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