A recent article published by the Manchester Evening News highlights growing concerns from passengers about the experience at Manchester Airport. The piece focuses on a traveller who warned that Manchester Airport “shouldn’t become like Gatwick”, expressing frustration over queues, crowding, and the overall passenger experience.
According to the report, the comments reflect wider concerns shared by some passengers who feel that the airport’s growing popularity and passenger numbers risk damaging its reputation if infrastructure and operations do not keep pace. The article suggests that comparisons with Gatwick are being made in relation to congestion, long waiting times, and the stress associated with travelling through major UK hubs.
The Manchester Evening News article underlines how passenger perception is increasingly shaped not just by flight prices, but by how smooth and efficient the airport journey feels from arrival to departure.
DM News Commentary
Passenger experience at major UK airports is becoming a bigger talking point than ever, and Manchester Airport is no exception. As one of the UK’s busiest regional airports, expectations are high — particularly for travellers who choose Manchester specifically to avoid the pressures often associated with London airports.
For taxi, private hire, and airport transfer drivers, these issues matter too. Longer queues, congestion, and unclear passenger flow don’t just frustrate travellers — they also impact pickup times, waiting charges, and driver availability. If passengers begin to associate Manchester Airport with delays and stress, it can have a knock-on effect across the entire local transport ecosystem.
Airports expanding without matching investment in passenger flow, staffing, and surface access risk repeating the same mistakes seen elsewhere. Maintaining Manchester Airport’s appeal as a smoother alternative is not just important for travellers, but for everyone working around it daily.
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