London Gatwick Airport has been crowned the “UK & Ireland Airport of the Year 2025” at the prestigious Travel Industry Awards hosted by TTG Media — beating rivals including Heathrow, Manchester, and Dublin to the top spot.
The recognition celebrates Gatwick’s ongoing transformation, strong customer service record, and operational resilience during a period of major expansion. The airport, which serves over 40 million passengers a year, described the award as “a fantastic recognition of the hard work and dedication of our teams.”
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Industry praise for Gatwick’s progress
The TTG Travel Industry Awards highlight excellence across all areas of the travel sector, from tour operators and airlines to airports and agents. Gatwick’s win follows a period of sustained investment and performance improvements, including major upgrades to its North and South terminals and the rollout of new technology to improve passenger flow.
A Gatwick spokesperson said:
“We’re absolutely delighted to have been named UK & Ireland Airport of the Year 2025. This award reflects the commitment of everyone at Gatwick to deliver an outstanding travel experience for our passengers.”
The win comes just weeks after the UK Government approved Gatwick’s £2.2 billion second-runway expansion, a move expected to create tens of thousands of jobs and increase capacity significantly over the coming decade.
Mixed rankings highlight industry challenges
While Gatwick’s win has been celebrated, other global rankings paint a more complex picture. In the AirHelp Score 2025, which measures on-time performance and passenger feedback, Gatwick placed 235th out of 250 worldwide — the lowest ranking among major UK airports.
Still, industry analysts note that such discrepancies often stem from differing evaluation criteria. The TTG award, for instance, focuses heavily on service innovation, travel-trade relations, and forward-looking growth, rather than flight punctuality alone.
Looking ahead
With construction of the second runway set to begin soon, Gatwick’s management has pledged to maintain high operational standards throughout the project. The airport’s CEO said the award was “a sign that we’re heading in the right direction” as the UK’s aviation industry continues to recover and expand.
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