Taxi drivers in Dundee are calling for self-defence training, panic buttons, and stronger protections after what they describe as a “surge” in racist abuse and assaults from passengers.
The concerns were raised during an emergency meeting of the Dundee City Taxi Drivers’ Association (DCTDA) on Monday, 8 September, following two recent incidents: a 38-year-old woman was charged after an alleged assault and robbery in a taxi, while a 22-year-old man is due in court after allegedly carrying a bladed weapon in a cab.
Around 60 people attended the meeting, including drivers, police officers, and representatives from local firms. The session was led by DCTDA president Qaiser Habib, who stressed that drivers must stand together against abuse and violence.
“Every Second Customer Targets You”
Several drivers shared their experiences of increasing racial prejudice. One driver said he is questioned about his origins by “every second customer.”
“You tell them, I’m not from Mars, I was born here, I am Scottish,” he said. “But when I reveal my Pakistani heritage, they tell me I’m not Scottish. Then they move on to speaking about me being Muslim and world events. It’s getting worse – Dundee used to be easier-going, but now every second customer has a prejudice.”
The driver added that constant hostility was taking a mental toll: “When I come to work, I try to stay in a happy mood, but rogue customers affect that. It comes to a point where you’ve had enough.”
Another driver highlighted the fear of false complaints, which can lead to lengthy licence suspensions even for minor claims, such as disputes over routes. “We are lone workers, and some people make up claims to avoid paying their fare,” he said.
Calls for Action
Drivers urged local authorities and police to back tangible safety measures. Proposals included:
- Perspex safety screens in taxis.
- Panic buttons linked directly to police control rooms.
- Self-defence training tailored to situations inside a vehicle.
One driver suggested training videos, explaining: “We are taught first aid and customer service, but not how to defend ourselves when someone grabs us in a car. It’s very important because not everyone knows how to do this.”
Ryan, a representative from City Cabs, added: “Everyone deserves the right to go to work in a safe environment without the fear of harm. There should be a zero-tolerance approach to violence.”
Police and Council Response
Chief Inspector Rachael Burns, Local Area Commander for Police Scotland, reassured drivers that officers “take seriously any concerns about their safety” and would continue working with the association.
A Dundee City Council spokesperson confirmed support for the “No Excuse for Abuse” campaign and encouraged drivers to report incidents directly.
Habib emphasised unity within the trade: “Dundee is a peaceful city, and we don’t want to tolerate any racial abuse or attacks. We don’t want anyone to disrespect our profession.”
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